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Westleigh's Customer Care Charter represents our commitment to provide excellence in all areas and applies to all employees, from general labourers to the Managing Director. It details specific commitments in relation to communication and continuous improvement and from these, a set of transparent performance results are produced and made freely available via this website and distributed as a matter of course to our client base. In publicising our performance results, this will not only enforce the commitments made to our clients, but also provide dynamic benchmarks that we will continually strive to improve upon. As detailed within the Charter, it is our employees that deliver exceptional customer care, but similarly, we require constructive feedback from our clients in order to effectively deal with any issues and ultimately improve the service that we offer. Westleigh actively welcomes feedback and communication of all kinds. If anyone wishes to raise any comments, praise, complaints or concerns, then please contact our Quality Assurance Manager, Craig Johnson who is always ready to hear from you. |
